Frequently Asked Questions
Do I need to have tested my DNA previously? No! Although it's preferred, we do offer you the option to request that a free DNA collection kit be sent to you as a gift alongside your report. We prefer those who have done a DNA test(s) previously, as we can usually deliver your report to you within 2-7 days, whereas those who elect to receive a free DNA collection kit usually wait around 1-2 months before receiving their report. I've ordered my report, what now? You will receive a follow-up email confirming your purchase. If you have elected to upload your DNA data, you may be provided with instructions on how to do so after purchase. Once you have completed that step, you may receive your report within 2-7 days. If you have elected to be gifted a DNA collection kit alongside your report, you may be sent periodic updates regarding its shipping and processing progress and you may receive your report within 1-2 months. I have taken a previous DNA test and elected to upload my raw DNA data, where do I find it? You can usually download your raw DNA data from your previous test provider. Each company has a different system when it comes to downloading your data. If you have already placed an order with us and are struggling to download your raw DNA data, email us and we may assist you. If you are unable to download your raw DNA data for whatever reason, we may refund your purchase, and you may be given the option to elect to be gifted a free DNA collection kit. Does Ancestral Legacy store my raw DNA data? Yes, we store your raw DNA data on a secure, encrypted, physical hard disk drive in case you ever wish to upgrade your report. Your data is also stored on GEDmatch's secure servers in order to provide you with your DNA matches and relatives, as well as run diagnostics on your data. If you have elected to be gifted a free DNA collection kit, your raw DNA data is also stored on MyHeritage's secure servers. You may request the deletion or removal of your data from any of these platforms, including GEDmatch, MyHeritage, or our secure physical storage. How long will I wait for my report? Your wait time is dependent upon a range of factors, such as demand, shipping lag, world events, various unforeseen circumstances, et cetera, however, under normal circumstances, you may wait between 2-7 days for your report if you have elected to provide your raw DNA data, and between 1-2 months if you have elected to be gifted a DNA collection kit. What format will my report be in? At present, you will receive your report in a user-friendly PDF format.